Payment
Full payment is required at the time of booking.
Booking policies
Clear expectations make mobile service easier.
Review these terms before confirming an appointment.
Cancellation & rescheduling
Requests must be submitted at least 24 hours before the scheduled service to qualify for refund or adjustment. Changes made later are non-refundable under the published policy.
Vehicle access
If the customer will not be present, the vehicle must be fully accessible and clear key-location instructions must be provided in the booking notes.
No-show
Absence or failure to provide access can be classified as a no-show and the appointment may be non-refundable.
Weather & safety
JohnKB may reschedule due to severe weather or an unsafe working environment.
Service address
An accurate full address is required. Locations outside Denver require confirmation, and addresses beyond the 50-mile radius may be declined or canceled.